1. How will I receive my orders?
We send out your local orders by normal mail(free) or registered post(at additional cost of SGD3.00 per package borne by buyer). Alternatively if you need to receive your orders urgently, you can opt for our local courier services at additional cost of SGD8.00 per package borne by buyer. You may select your preferred delivery mode at checkout.
We send out overseas orders by Speedpost Air Parcel or EMS. Rates starts from approx USD20.00 onwards. At checkout, our system will advise the shipping option and compute charges for your country. For payment by funds transfer, please email email@example.com for the items you wish to purchase and provide us with your delivery address and we will advise shipping rates applicable to your country.
2. Can I self-collect my orders?
So sorry, we no longer have a retail presence. Our pick-up area is near One Rochester.
3. How soon can I expect to receive my orders?
For local orders, we try to send out your orders to you in the shortest time possible. However due to hold ups in our postal services, delays may occur. Please allow three to four working days(Normal and Registered mail) or the next working day for local courier delivery. Kindly note that local courier services will not be available on Saturday and Sunday. Orders received over the weekends will be processed and sent out on Monday. You will receive an email notification once your orders have been sent out.
4. What are my payment options?
You can pay for your merchandise either by bank transfer or using credit/debit cards via Paypal. If you select payment via bank transfer, an email will be sent to you with our bank account information. Note that orders not paid for within 3 days will be treated as cancelled and the items released for sale to other customers
Paypal is a very safe and secure way to make payment and it accepts all major credit and debit cards. For payment via bank transfer, your orders will only be processed after your funds have come through. You will receive an email from us to acknowledge the receipt of payment from you and your orders will be processed and sent out on the same day if possible or within the next working day.
We are sorry we do not accept cash or cheque payment.
5. How do I do an exchange if the sizes I ordered are wrong?
We will be most happy to offer you an exchange in a fuss free manner if the sizes of the clothing(regular priced items only) you ordered do not fit your child, subject to the availability of the new item in the requested size. However to be fair to us, all shipping costs will be borne by you.
If the item is no longer available in the size that you want, we will offer you an exchange for another product of the same value or you can choose to get another item of a higher value if you top up the price difference. We are sorry we do not do refunds if you have ordered the wrong sized item.
However it is recommended that you read up on the sizing information provided on each brand to avoid the extra hassle you have to go through in returning the goods to us. Alternatively if you are unsure about the sizes to order, feel free to email firstname.lastname@example.org and we will advise you accordingly.
All exchanges have to be done within 7 days of receipt of your order with proof of purchase and goods in original packaging/condition and tags intact, unwashed and unworn. Do note that sale items are not exchangeable.
For all exchanges, simply fill up the "contact us form" including details of the item for exchange and your request for the new item and your preferred shipping method. We will contact you within 48 hours to advise you of the shipping address and availability of the new item for exchange. Upon receipt of the exchange item we will advise you of the shipping charges incurred for sending you the new item. Once payment is made, we will send out the new item to you the next working day.
6. What if the items I ordered are defective?
All orders are carefully checked by hand prior to being sent and all care taken. We understand that faults do occur and we will happily exchange items that are proven to be genuinely defective in our opinion. All defective items must be brought to our attention within 7 days of receipt of order with proof of purchase and goods in original packaging/condition and tags intact, unwashed and unworn. Refunds will be reviewed on a case by case basis. Unfortunately exchange and refund cannot be done due to a change of mind.
7. I did not receive a confirmation email for my orders, have my orders gone through?
If you are certain that you have successfully placed an order with us, kindly check your spam/junk box to see if your order confirmation via email from us has been filtered there by your mail server.
8. Can you provide measurements?
Yes we can. Kindly email us at email@example.com indicating the item/items in the sizes that you are keen on and we will revert as soon as possible.